TROUBLE SHOOTING GUIDETROUBLE SHOOTING GUIDE
Problem Solving For: Also Read and Check: When All Else Fails: | Problems and solutions. If you are having any problems getting things to work the solution should be found in this section. Please do your best to solve problems by reading through this site. 99% of all problems you will come across will have simple answers and can be solved if you take your time. If you are having problems and simply cannot find the solution, please contact the support staff. Make sure you keep your message exact and to the point, but make sure it is complete. We must have all the information if we are to find a solution for you. What kind of problem are you having? GENERALFTPIf you cannot log into your account using FTP please check all of your settings
with those given you on the ftp page. If you are sure they are correct or if
you forgot your password e-mail the support team with: EMAIL PROBLEMSE-mail should be so easy...right? Well it is a bit more complex then web services. Here are some reasons you may not get your mail: I send myself mail and it never reaches me and it is NOT returned: Mail is returned: My mail comes back and says "User Unknown "We do not relay". If you have just setup your account, please wait 24 hours for the mail server to find you. If it has been longer contact support and tell them that you are getting the "We do not relay" message. Mail comes back USER UNKNOWN, make sure you have waited 24 hours from the time you setup the mail account. This gives the system administrators time to correct problems with the mail files. Check and make sure you used all lowercase letters in your user name and that you have forwarded the mail to the correct place. Also make sure that the address you forwarded the mail to is working. Mail comes back "Can Not Send In 4 Hours". The mail server is down, please be patient, the technical people will know about this and have it running as soon as possible. People complain that they sent me mail, but I don't receive it.: Make sure when you set up your email that you have the correct return email address in your settings or people will not be able to "reply to" your email at the correct address. Make sure you have not accidently blocked that sender in your email program. Other Mail Problems: When I try to send mail I get an error message and the mail won't go. You are trying to send email before receiving it. You must always download all email and clear the receive end before sending mail. If this doesn't work go to your email server webpage (http://pop.yourdomain) and download the email there to clear the box. When I send mail I get the error "We Do Not Relay". You are trying to use your ISP or the wrong address as the STMP server. Check the instructions in the control panel. When I try to receive my mail it waits for a very long time and then reports an error. You have a very large attachment in your mail box. Find a computer with a very good connection to the net or contact support to "clear" your mail box. If you are using a POP account in your email program, try going to the webpage called http://pop.yourdomainname and downloading the email on the web. You may need to delete some mail to get the email to work. DO NOT keep trying to download the mail, you will fill up the server's disk space and crash the mail server! FORM MAILThe fmail.pl script does work. If it is not working for you there is something wrong with the code you put on your form page. Remember: The copy and paste function often creates incorrect spacing, so re-type the code BY HAND. Please go back and carefuly check to see that every line is correct and that you do not have any other FormAction tags and that you did not call any of your fields something that is needed by the script. If you have already put a fist through the wall and you just can't get it contact support with the FULL URL of the page and we will take a look at it for you. COUNTERSCounter Problems: The counter is very simple, you will only have 3 problems: 1. "XXX not in counter conf file". Report this to support, or if you have access priveleges, telnet into the server and type: nc domain.com. This will fix the problem. Keep in mind that IE and Netscape sometimes will not show the correction right away. Test it by using just domain.com or www.domain.com which ever you have not used for awhile. 2. Broken GIF not a counter: You typed it wrong. Go back and retype the counter line EXACTLY the way it is on the Web Guide page. 3. It starts at a high number and just keep climbing... You actually typed in userid.dat instead of your ftp user name.dat. Yes people really do this... Any other error messages should be reported to the support team but not before you CHECK the code line carefully. You must type it exactly and don't forget ....an "A" is not the same as an "a". PERL SCRIPTSPlease understand we cannot provide free programming support. Many "free" scripts on the internet have bugs, so the problem may lie in the script coding. We will not write perl script code for you. This page has most of the information you will need to solve most perl problems. If you want us to fix a problem for you we have to pass it on to a programmer who will charge a minimum of $25. So take a look at the cgi how to page, and make sure you are using a reliable perl script. Almost all problems with scripts will create an "Internal Server Error" message form on the web server. This means nothing to support or to you. The only thing it tells you is that there is a problem. For those with access rights: Telnet is your first line of defense: From your
cgi directory type the following line: No error reported:: FRONT PAGE PROBLEMSFrontPage reports that the extensions are not installed: FTP into your account. Do you have folders that start with a _? |